Kansha Diary Support
Last updated: September 3, 2026
1. Contact Us
For questions about Kansha Diary (the "App"), or to report a problem, please write to
support@mainichi-apps.win
A reply may take a few days. When reporting a problem, it helps if you can include:
- Your device (for example, iPhone 15 / Android)
- The app version (if the settings screen shows one)
- Which screen you were on, and what you did when it happened
2. How to Use the App
- Write down three things you are grateful for, once a day. Three is all there is.
- You can look back on what you wrote by picking a day from the calendar.
- The once-a-day reminder can be switched off at any time in the settings. Everything else works whether or not you allow notifications.
3. Frequently Asked Questions
- Is what I record sent anywhere?
- No. Records are stored only on your device. There is no account and no sign-in, and nothing is sent to an external server. See the Privacy Policy for details.
- How do I delete everything?
- You can delete any single day’s entry by picking that day from the calendar. Deleting the App removes everything it stored. This cannot be undone.
- Can I move my records to a new phone?
- Not at the moment, because the records live only on your device. On a new device you start again from scratch.
- Does it work offline?
- Yes. Everything works on your device, so every feature is available in airplane mode. (the first time a typeface is needed the App downloads the font file from Google's font servers. If either fails, nothing about the App changes. See "Network Communication" in the privacy policy.)
- Are there ads or in-app purchases?
- No.
- How many entries can I keep?
- There is no limit, beyond the free space on your device.
- How do I stop the reminder?
- Switch it off in the settings at any time. The diary works in full even if you never allow notifications.
- Can I share what I wrote with family or friends?
- No. This is a diary for yourself alone; the App has no network features, so there is no sharing.
4. If Something Goes Wrong
- Close the App completely and open it again.
- If that does not help, restart your device.
- Check the App Store / Google Play for an update.
- If it still happens, email support@mainichi-apps.win with the three details listed above.
Reinstalling the App can fix some problems, but it also erases your records. Please treat it as a last resort.
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